Terms of Service

Homey Concierge is operated by Homey Healthy Homes (ABN 28 337 241 912), an Australian marketplace that connects homeowners with independent practitioners who deliver wellness, beauty, recovery, cleaning, gardening and other lifestyle services at a home address.

Homey is not the provider of the services you book. Practitioners are independent businesses responsible for their own work, licences, qualifications, insurance, equipment and tax obligations. Homey provides discovery, scheduling, payments, identity checks, messaging and support around that relationship.

You must be at least 18 years old and located in Australia to use Homey. You are responsible for keeping your login details secure and for all activity on your account.

• Give accurate account, contact and address details, and keep them up to date.
• Complete identity verification (including a driver's licence number where requested) before providing services.
• Do not share, sell or transfer your account to anyone else.
• Tell us promptly if you think someone else has accessed your account.

When you request a booking you are making an offer to the practitioner for a specific service, date and time. A booking is confirmed only once the practitioner accepts it. Until then the time slot is held, not guaranteed.

If a practitioner declines or becomes unavailable, Homey may suggest other verified practitioners offering the same service at the same time. You are never obliged to accept a suggested alternative.

Practitioners may publish preparation notes for their service (for example, access, parking or space requirements). Following those notes helps the appointment run on time.

Prices are shown in Australian dollars. Payments and payouts are processed by Stripe; Homey does not store your full card number. Where Stripe Tax applies, the tax amount is calculated and shown at checkout.

Homey charges a platform fee, which is disclosed before you confirm a booking or purchase. Practitioner earnings are settled to their connected Stripe account after the service is completed.

Wallet balances and vouchers may be applied to eligible bookings and marketplace orders. Voucher balances are not cash, cannot be exchanged for cash, and are used in the app only.

Some practitioners and producers sell physical products through the Homey marketplace. The seller is responsible for product descriptions, stock, dispatch, delivery timeframes and product safety.

Perishable and made-to-order items (for example fresh produce or commissioned art) may have different return conditions, which are shown on the product listing.

Homey is used in people's homes, so respectful and safe behaviour is a condition of access.

• No harassment, discrimination, threatening behaviour or intoxication during an appointment.
• No requests for services outside the listed scope, and no off-platform payments to avoid fees or records.
• Practitioners may end an appointment early where they reasonably feel unsafe.
• Report incidents through the booking so our team can review them.

Reviews must reflect a genuine completed booking. You keep ownership of content you upload, and you grant Homey a licence to display it in the app for the purpose of running the marketplace. We may remove content that is false, unlawful, or breaches these terms.

We may suspend or close an account for breaches of these terms, including fraud, chargeback abuse, repeated no-shows, unsafe conduct, or failed identity verification. You can close your own account at any time from your profile; amounts already owed for completed services remain payable.

Nothing in these terms excludes, restricts or modifies the consumer guarantees you have under the Australian Consumer Law. Those rights apply in addition to anything written here.

To the extent permitted by law, Homey's liability for the services delivered by an independent practitioner is limited to facilitating the booking, payment and dispute process described in these terms.

We may update these terms as the platform develops. Material changes will be notified in the app or by email before they take effect. Questions about these terms: concierge@homesbyhomey.com.

These terms are governed by the laws of Victoria, Australia.